Delivery & Returns

We ship worldwide! All orders are processed within 2-5 business days. Once your order has been dispatched, you will receive a confirmation email.

Delivery Costs:

• UK: Standard £2.99 (estimated delivery 2-4 working days) or Tracked £4.99
• Europe: Tracked Delivery £9.99 (estimated delivery 5-7 working days)
• Rest of the World: Tracked Delivery £14.99 (estimated delivery 7-10 working days)

Please note:

• Delivery times are estimates and may vary due to factors outside our control, such as customs delays for international orders.
• We ship from the UK. If you're ordering Internationally, local taxes and customs fees may apply upon delivery. I'll be able to work on making this process smoother as we grow — thank you for supporting an independent brand!
• For international customers, please note you are responsible for any customs fees, duties, or taxes applicable in your country. For orders under €150 and shipping to the EU, taxes are automatically included in prices.
• Duties, taxes and other customs fees are calculated pending on the value of your purchase, items ordered and shipment destination. Some countries like the United States require duties and taxes to be paid upon delivery.

Returns

We hope you love your order, but if for any reason you’re not satisfied, we’re here to help.

Return Policy:

• You can return any item within 30 days of receiving your order for a refund or exchange, provided it is unused, in its original packaging, and in resaleable condition.
• Please email me at hello@edenhairwear.com with your order number and reason for return. I will provide you with a return address and further instructions. 

• Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
• We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
• Once we receive your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.